Your Docs.
Unavoidably better.
Kaizen analyzes your Help Scout tickets and collects user feedback to identify gaps, update out-of-date content, and audit your docs.
Autopilot for improving your docs.
Is your knowledge base silently failing to help all of your customers? Kaizen links gaps in your knowledge base and the actions needed to fill them.
Evolving Docs
Your product evolves faster than your documentation. Users find answers that worked 6 months ago, but fail today.
Knowledge Dispartity
Your support techs know about a new launch, but hidden in the docs, stale data gives the wrong information.
Trust Erosion
Every time a user finds wrong information, they lose trust. Support ticket volumes increase as self-serve fails.
Platform Features
Discover how Kaizen helps your team identify gaps in your documentation.
Closed Ticket Analysis
Automatically analyze every closed support interaction to identify content gaps.
User feedback
In-doc feedback keeps every interaction positive, and provices actionable data.
Smart Audits (beta)
Use AI to ensure your docs are always on point.
Self-Healing Documentation
Kaizen connects your support inbox to your knowledge base, automatically detecting gaps and proposing fixes. You stay in control, we handle the heavy lifting.
Closed Ticket Analysis
Kaizen analyzes every support ticket to find questions your documentation doesn't answer. It highlights exactly where your users are getting stuck.
- Automatic ticket analysis
- Identify missing topics
- Prioritize by impact
User Feedback
Feedback directly from your users, when they are looking for help. With an optional support ticket to ensure they have a great interaction, and you have actionable insights.
- Feedback at point of contact
- Actionable data
- Continual improvement baked in as process
Plans for your business
From early-stage startups to growing enterprises, Kaizen has you covered.
Free
Start for free.
- Up to 10 feedback submissions/month
- 1 Docs site
- Basic issue list
Starter
Best for small teams.
- Up to 40 submissions/month
- Up to 20 actionable changes from analysis of your closed tickets
- Up to 3 Docs sites
- Editable issue list
Growth
Best for growing teams.
- Up to 100 submissions/month
- Up to 50 actionable changes from analysis of your closed tickets
- Unlimited Docs sites
- Editable issue list
Scale
Best for large teams.
- Unlimited submissions/month
- Up to 100 actionable changes from analysis of your closed tickets
- Unlimited Docs sites
- Editable issue list